Thank you for making this enquiry. We will try to answer you as quickly as possible. However, please bear in mind that questions that need a response from specific staff members will need to be prioritised appropriately against important teaching, marking and pastoral duties.
If you need to speak with a specific member of staff regarding your child, our policy is to route all requests in the first instance to the relevant Head of your child’s Year. We do this to ensure there is consistency and oversight of any issues. In this way, if there are common patterns or trends of concern, it is more likely that they will be observed early and that remedial action can quickly be taken. Our primary interest in designing this way of working is your child’s continued education, welfare and happiness at Magna Academy.
If you need to:
- Report a student absence
- Notify us of student medical appointments
- Contact the Academy regarding student medication
please, in the first instance, ring our Absences Line on: 01202 606890. If you are unable to speak or leave a message on that line, please call and speak with our Reception team on the Academy’s main telephone number: 01202 604222. Our Reception Team will pass on messages on your behalf.
Our call management strategy is designed to ensure that individual members of staff can maximise their teaching time during the Academy day. This, in turn, maximises the learning benefit to students. Calls will be responded to within 24 hours during term time wherever possible.